Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, with all original accessories, manuals, parts, and packaging included. You’ll also need the receipt or proof of purchase.

Items that are damaged due to misuse, improper operation, unauthorized repair, missing parts, or excessive signs of use may not be eligible for a full refund.

How to Start a Return

To start a return, please contact us at admin@sewlaviestore.com with your order number and a brief description of the reason for return.

Please do not send your item back before contacting us. Items returned without prior authorization may not be accepted.

Once your return request is approved, we will provide return instructions, including where to send your package.

Return Shipping

If the return is due to a defective product, shipping damage, or an incorrect item, we will help resolve the issue and may provide a return shipping label when applicable.

If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer may be responsible for return shipping costs.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, missing parts, or if you received the wrong item, contact us immediately at admin@sewlaviestore.com so we can evaluate the issue and make it right.

Exchanges

If you need a replacement or exchange, please contact us first. The fastest way to receive the correct item may be to return the original item once approved and place a new order separately.

Refunds

We will notify you once we’ve received and inspected your return. If your refund is approved, it will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at admin@sewlaviestore.com.